The front office staff does not greet you or ask how they can help you when you come it they look at you and watch you stand at an empty desk until a patient sitting in the lobby advises the customer where to go. The staff in the back are excellent they keep you informed and will try to assist any way they can. The Dr was great helping me as a patient however the patient does not need to hear or see him reprimand the assistant when they mess up or do something wrong. I don't need to know something is incorrectly done. Now as for as my service I had a horrible experience I arrived on time but because they didnt have my paper work told me I would have to wait an hour and half til the office who had the info open I told them I can go home and get my copy before the office opens. My upper denture was fitted a nice fit but when I returned my upper were crooked and the left side looked like baby teeth ere used then adult teeth on the right side ...and angle is very obvious. The whole process time it took to make it was something that could not be correct the same day because a whole new denture need to be made. In the meantime I can wear the crooked one until my next appointment woke up this morning my more is so sore from eating and the rubbing of the new denture on my gum line A very unpleasant experience
If needed, patients can get a full set of upper or lower dentures, but many patients get partial removable dentures and keep as many of their natural teeth as possible. Partial dentures can replace one or more teeth in the upper or lower set, allowing spaces for natural teeth. In other words, the teeth in partial dentures do not need to be next to each other.
Review: My own experience with Todd Young has been that he does care about results and about how his work affects me as a patient. I have some pre-existing medical conditions that made fitting me with dentures very challenging and Todd has shown himself to be a perfectionist in his effort to get my dentures ”just right” and working for me. He and his staff have explained every step of the process and answered any questions I’ve had. In addition, I’ve seen Todd go above and beyond what I had expected, especially in terms of dealing with a difficult surgery I’d undergone at another dental practice — he did his best to correct a situation that he had nothing to do with creating! I wasn’t expecting that kind of support and both my wife and I are very grateful to Todd for his help. And his staff are certainly friendly and courteous. It’s hard for me to believe that the negative reviews posted here aren’t just from someone who has to have some complaint about anything and everything. I can say that in the many visits I’ve made to Todd because of my special fitting needs, I have never heard another customer complain about ANYTHING they experienced with Todd and his staff.
Went in and spent all day got a new upper denture and ask if it could be tighter dentist told assistance to let me get back in and get a soft liner on them so this was on sat when I called back on Monday the man that works behind the desk told me they don’t see people around 4 but he said I will ask the dr and call you back tomorrow and let you know, so I called in today on Saturday hoping to catch him in my dentures don’t line up and I cannot chew food with them and they are spots that have rub my gums sore and next week this coming Monday I will call bbb and will put a review on the internet that they will not like for business.
BOAZ, ALABAMA -- I had the more expensive flexible partials made there about two weeks after I had several teeth pulled. The roots had broken off the teeth when the free clinic pulled them. I told the technician this and she failed to tell me that I should wait until the tooth fragments worked their way out of my gums and as a result there is a big gap between the outside of my gum and the denture. Big enough to pack a lunch in when I eat. Then the technician actually moved the mold cup before the mold was set then pushed it back into place.
Later that afternoon I came back to have 16 teeth extracted. I got to the office and waited about 30 minutes before I was seen. I got to the back and began injections. After this I went to a full blown panic attack and came close to passing out. The one positive is the dentist who was working on me took it in stride. I wasn't treated disrespectfully and after about 30 minutes the panic subsided and she was able to finish my injections and begin pulling teeth.
