BEWARE: I have purchased the most expensive denture offered called the "Ultimate Fit Package". Upper denture only at $1200.00. This is my experience in this office. I went in for my first visit at Affordable Dentures in Shelbyville, with Dr. Marvo **, in October 2017. My upper teeth had already been extracted 2 months earlier at a local dentist office in Lewisburg. I spent a lot of time researching all of the available options online at Affordable Dentures in Shelbyville, TN., before contacting them to set up an appointment. I purposely chose the "Ultimate Fit Denture" because it was supposed to fit every contour of my mouth, the oral topography was touted as being "second-to-none" plus it comes with a 7 year warranty.
I worked here for six years with the same doctor who was amazing. We got one weeks notice that he was leaving and they brought in a new dentist. The new guy was great too. Everything was fine until I came in to work and found out (from someone coming in to apply for a job, NOT MY BOSS) that both my job and our front desk lady’s job was posted online. We had been denied raises for 6 years because corporate said we were hired on at a rate higher than we should have been. I called my regional manager to ask if I was being fired and was told that they were going to be interviewing to see what kind of talent was out there. Basically they were going to fire people who had worked there for SIX YEARS to hire someone to work for less money. Do not think that you or your family matter to those people! All they care about is the bottom line and you are just a number. Six years I worked there, and I even ran the front and the back when our front desk was out for almost 6 months with open heart surgery.... and that’s how I got treated.
The front office has been great in terms of explaining processes, scheduling, and billing. I've also had to coordinate paratransit to get my mom to the office, and they've worked with me on times to make sure everything lines up right. Something you can probably only appreciate if you've been in a similar situation. They've also worked with us on fixing issues and missed appointments due to unforeseeable circumstances. Not only did they not scold us for missing an appointment, but they worked with me to resolve the problem that caused it- my mom's assisted living facility biffed it and didn't give her pain medicine after her surgery. :/ But, like I said, this office came through and helped- always making her care the top priority.
After deciding on having the extractions and the full plate, I decided on the "Premium" denture. You can see 3 different types of dentures. Economy, Good and Premium. It's pretty easy, if you want the longest lasting, then get the premium. Economy dentures often break after a couple years... I had to pay the full amount right then, before they would go any further. They want all the money in advance or they don't do the dentures. Be prepared to pay up front in full, before you go, or don't go.
Terrible place. Had to go back several times because the denture they made tore up my gum. This is after I filed the rough spots off the denture myself at home. They said they could not adjust it anymore and would not make one that fit properly. Now they are even lying about that. Most of the people I talked to while waiting forever also were having problems with their painful dentures made there. Go to a quality dentist even if the cost is a little more, you will save time and pain in the long run. This place doesn't take appointments so expect to waste a day.
Patients are given two prescriptions and are told these have to be filled immediately or surgery will not be done. At the beginning of my visit I completed a medical history revealing a thyroid condition. The medication Dr.** prescribed came with a printed indication of potential death to those with thyroidism. The prescription is given to every patient, no matter their medical condition. This is malpractice.
They hurt my mom and the whole thing was a rip off we went in to get dentures and shave my moms now and when the swelling went down the dentures didn't fit my mother spent over thousand dollars and Theywould not replace the dentures so it was a very bad experience they should be responsible for those dentures after 30 days they should replace the dentures I shouldn't even put them in their mouth they don't fit
Very disappointed in the dentist and staff at Affordable Dentures. I had my mother go there because of the high ratings in Yelp. I believe they have a new dentist and he promised my mother, who had purchased both upper and lower, that they would adjust to make lower dentures right. Instead she went in and they said there wasn't anything else they could help her with they would refund her . My mother explained she couldn't t eat with bottom dentures. They sent her home with no teeth. Very unprofessional. Elderly people need extra patience. She had arranged rides to their office several times to correct problem ( she lived 40 miles away ) . Very very unhappy with this company.
I can't began to explain in a few words how wonderful my experience has been; Dr. Dear Searby is truly a God sent dentist for people he is not there just for the money he truly care about the patient. His work is excellent and it didn't take several trips to get what I needed done. This is the first time I have found a dentist that does not try to take advantage of the patient or the patient insurance. Exceptional. The staff here are just as caring and informative this is a great dentist office and I would recommend all people to go here and put some of these money grabbing dentist office out of practice because they don't care about the patient. I have gone to one who claim has all of this fancy technology and the only thing he wanted to do was charged my insurance and for me to take out a loan and the service was horrible I felt like they we're chocking me to death literally. Again I highly recommend Dr. Searby. Thank you
