We are very disappointed today. I hate putting our dirty laundry on Facebook but if it can help someone else then it is worth it. A little over 1 yr old Evan started his journey to a beautiful smile at Affordable Dentures in Cedar Rapids. His teeth were bad and made him very self-conscious. We went in and were presented a set of packages, we choose the second least expensive, Economy Plus. In buying this package we had $3800 tied up in teeth. This had to be paid in advance before they would do any work at all. This paid for teeth extraction, a set of temporary teeth to wear while the swelling went completely down (1 yr) and then he would receive his permanent teeth after 1 yr. Everything had to be paid for upfront.
The next week I came in early in the morning to have my impressions made. This was fairly quick and I was only in the office for about an hour total. The impression taking process was very unpleasant and I gagged the entire way through. I personally don't blame the dentist because I do have a very strong gag reflex. Other than that the whole process was very smooth. So far so good right?
This is long,but I writting this to hopefully save someone else from going through this,self pay people are at the mercy of blood sucking dentist.Well,I carefully compared several NC Affordable Dentures,I read reviews from many sources.The one near me is pretty bad,went many years ago and the currant reviews are down right scary,couple with a serious fear of dentist,did not want to put myself through that again. Soooo the search was on,after being quoted 632.00$??? at DentalWorks!! Who the he'll can afford that out of pocket,so after reading the reviews for this location I called asked questions,asked what I needed to bring along with time to be there.Then I read website to make sure everything was a go.Had x-rays sent over along with bringing a copy myself incase something went wrong.Website&Receptionist both confirmed needing to arrive by 7:30am.Okay,I cancelled one of my accounts (means I lost money),woke up at 4:30am then drove hour n half to A.D. Apex Highway Location.Stood in line,filled out forms,handed over X-Rays,took a seat.After watching people come in at 10 am be seen before me,denture customers get teeth pulled come back sit down in lobby again,then be called back for fittings or whatever of course started to get anxious.I just needed one extraction.There was a very loud girl there who had to have one tooth pulled as well.At the four hour mark,she asked them what was going on.Receptionist tells her denture people should all be done being treated by 3pm.So she may or may not be treated sooner.What?????Been waiting 4hours,drove almost two to get there with less then 5 hours sleep to make sure I'd be on time and it's going to be another 4hour wait??? and then that's not guaranteed.So I asked receptionist if this was the case,told her my issue,she just looked at me blankly"yep"..This information is no where on website,I told her on phone what I needed asked if there was anything I needed to know.She even said for treatments had to be there at 7:30am.NO WHERE DOES IT STATE JUST EXTRACTIONS WILL BE DONE AFTER EVERYTHING ELSE.The whole ordeal was just inexcusable.I got my x-rays and left,I am now sitting with a abscessed tooth waiting to make an appointment on Monday at one of them blood sucking offices,got small loan because the price of extractions is inexcusable too.You know what though,I Will expect it,I will also be treated better,will not automatically assume I have no other options but them so they can treat me however an if they mess up oh well.How would these ppl like to be treated this way,this issue may sound insufficient but the fact is I lost a day of my personal time along with a days work and still need to see a dentist because of thier mistake not mine. You slap the word affordable on a business,make em line up,play by your rules or else,because you know they cannot afford it anywhere else,its borderline cruel.I'm positive there has got to be a hundred other poor souls that will go through something similar to me,I if I can help one person avoid it,good!!..
I do not know where to begin. If you are looking for a quality Dentist with excellent staff then this is the place. Dr. Searby is great at what he does. He is very straight to the point and he talks you through the process. I appreciated the fact that he listened to me during the almost painless procedure. His staff is the best set of professionals that I have ever encountered in the dental field. I have and will continue to refer anyone that I know. I love this place.
