Over fifty patients were seen on the day I was. They were herded through the clinic, with their dentures made as fast as credit cards can be swiped, and regardless of quality. When mine were placed in my mouth, a definite elevation on the upper right was noticeable; the length of the right side teeth was pronouncedly shorter than the other side. I noticed this after I went to my car and called in the message. The hateful assistant **, left a recorded reply, "Your teeth were made the way they are supposed to be, so I don't know what your problem is." No mention of "We'll fix it any time." Certainly, no consideration for the pain of the patient was forthcoming.
The front office has been great in terms of explaining processes, scheduling, and billing. I've also had to coordinate paratransit to get my mom to the office, and they've worked with me on times to make sure everything lines up right. Something you can probably only appreciate if you've been in a similar situation. They've also worked with us on fixing issues and missed appointments due to unforeseeable circumstances. Not only did they not scold us for missing an appointment, but they worked with me to resolve the problem that caused it- my mom's assisted living facility biffed it and didn't give her pain medicine after her surgery. :/ But, like I said, this office came through and helped- always making her care the top priority.
I have only 4 teeth on the top of my mouth. This causes me to be pretty depressed. Maybe this is why I fell for it. I went to my free consultation, this I found out later was free because they would get money later. I explained to them I have been told I have a lot of bone loss so worry I am not able to get this done. The doctor came in after the 2d exam and explained to me he could do one with 4 implants. Although not the one I wanted as I want the nonremovable, these were affordable and could be done. They then come in and give you a sheet with the full plan.
Walked in without an appointment Saturday at 650am for denture repairs. Only one other person before me. So they did see me. You get A star for that They did the repair but the denture had residue left on the teeth really messy I couldn't believe they gave it to me like that. I had to send it back for them to clean it up. My thought was is this suppose to be professionally repaired for almost $200 . To replace a tooth. I could believe they brought it to me like that. I had to send it back again after trying the denture on because it hurt . They corrected the problems eventually and for that I give 2 more stars...
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The office people and assistants must be low wage workers. They have the typical low paid, high stress lack of concern for the patient. The person who did my form did not do it well. That was evidenced in the quality of the temporary denture. The Dentist who did the extractions was the absolute best dentist I have ever seen in my 55+ years. They give you a pill to take an hour before you get there and if needed, one when you arrive. It relaxes you and one was enough for me. I was ready to go to sleep. They took me straight in and the dentist took 20 minutes numbing every tooth with a local anesthetic. <<<<
