This is long,but I writting this to hopefully save someone else from going through this,self pay people are at the mercy of blood sucking dentist.Well,I carefully compared several NC Affordable Dentures,I read reviews from many sources.The one near me is pretty bad,went many years ago and the currant reviews are down right scary,couple with a serious fear of dentist,did not want to put myself through that again. Soooo the search was on,after being quoted 632.00$??? at DentalWorks!! Who the he'll can afford that out of pocket,so after reading the reviews for this location I called asked questions,asked what I needed to bring along with time to be there.Then I read website to make sure everything was a go.Had x-rays sent over along with bringing a copy myself incase something went wrong.Website&Receptionist both confirmed needing to arrive by 7:30am.Okay,I cancelled one of my accounts (means I lost money),woke up at 4:30am then drove hour n half to A.D. Apex Highway Location.Stood in line,filled out forms,handed over X-Rays,took a seat.After watching people come in at 10 am be seen before me,denture customers get teeth pulled come back sit down in lobby again,then be called back for fittings or whatever of course started to get anxious.I just needed one extraction.There was a very loud girl there who had to have one tooth pulled as well.At the four hour mark,she asked them what was going on.Receptionist tells her denture people should all be done being treated by 3pm.So she may or may not be treated sooner.What?????Been waiting 4hours,drove almost two to get there with less then 5 hours sleep to make sure I'd be on time and it's going to be another 4hour wait??? and then that's not guaranteed.So I asked receptionist if this was the case,told her my issue,she just looked at me blankly"yep"..This information is no where on website,I told her on phone what I needed asked if there was anything I needed to know.She even said for treatments had to be there at 7:30am.NO WHERE DOES IT STATE JUST EXTRACTIONS WILL BE DONE AFTER EVERYTHING ELSE.The whole ordeal was just inexcusable.I got my x-rays and left,I am now sitting with a abscessed tooth waiting to make an appointment on Monday at one of them blood sucking offices,got small loan because the price of extractions is inexcusable too.You know what though,I Will expect it,I will also be treated better,will not automatically assume I have no other options but them so they can treat me however an if they mess up oh well.How would these ppl like to be treated this way,this issue may sound insufficient but the fact is I lost a day of my personal time along with a days work and still need to see a dentist because of thier mistake not mine. You slap the word affordable on a business,make em line up,play by your rules or else,because you know they cannot afford it anywhere else,its borderline cruel.I'm positive there has got to be a hundred other poor souls that will go through something similar to me,I if I can help one person avoid it,good!!..
Affordable Dentures, Franklin, Indiana, should be closed and prohibited from operating in the state. An investigation of this office and the qualifications of its staff are imperative. When I paid $1990 on my credit card to the assistant named "**", I asked for a copy of my file. **'s reply was, "What do you need it for?" I said I have the right to access my medical records. She said, "We don't do that." Affordable Dentures willfully violates HIPPA law.
I will ask to see the dentist when I return and tell him that if the permanent denture is not going to be formed with any more care than this, I want the remainder of my money back and I will go elsewhere. Even for an "affordable denture" the quality of this temporary is not worth the mouth pain and I will never be able to wear it for 6mo to 1yr while I wait for the permanent one. If you can afford better, then please do, as you will not be happy with the poor quality results.
The front office staff does not greet you or ask how they can help you when you come it they look at you and watch you stand at an empty desk until a patient sitting in the lobby advises the customer where to go. The staff in the back are excellent they keep you informed and will try to assist any way they can. The Dr was great helping me as a patient however the patient does not need to hear or see him reprimand the assistant when they mess up or do something wrong. I don't need to know something is incorrectly done. Now as for as my service I had a horrible experience I arrived on time but because they didnt have my paper work told me I would have to wait an hour and half til the office who had the info open I told them I can go home and get my copy before the office opens. My upper denture was fitted a nice fit but when I returned my upper were crooked and the left side looked like baby teeth ere used then adult teeth on the right side ...and angle is very obvious. The whole process time it took to make it was something that could not be correct the same day because a whole new denture need to be made. In the meantime I can wear the crooked one until my next appointment woke up this morning my more is so sore from eating and the rubbing of the new denture on my gum line A very unpleasant experience
